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Five practical ways contact centres can use AI to create value

Consumer expectations in relation to ultra-fast interactions, ease of engagement and service quality have grown exponentially, fuelled by the lockdown experience of the past year. By Martin Taylor, Co-Founder and Deputy CEO at Content Guru.

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How is the cloud encouraging hyperautomation, and why should I care?

Every business needs to be thinking in hyperautomation terms and investing tools such as DPCs - or risk being left behind. By Alasdair Hodge, Principal Engineer and Solutions Architect, Cloudsoft.

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Machine Learning - success starts with these 10 steps

“Machine Learning (ML) can take an organisation’s digital transformation to new heights” — It’s a statement we hear time and time again, but in practice, it doesn’t achieve that warm and fuzzy turn-key transformation feeling the statement asserts. By Santiago Giraldo, Director of Product Marketing at Cloudera.

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Business as usual? Why the aviation industry cannot revert to its pre-pandemic ways

After a summer of chaotic scenes in airports and ever-changing travel restrictions, many in the aviation sector are longing for business to return to ‘normal’ and hankering for the pre-pandemic days. Returning to its old ways, however, is the worst thing that the industry could do. By Randel Darby, CEO and Co-Founder at Airportr.

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How blockchain and AI are helping the current COVID-19 vaccine rollout

As promising as the current COVID-19 vaccines are in the fight against the pandemic, the biggest challenge is still how to distribute these vaccines all across the globe. By Mohan Naidu, FPT UK Managing Director.

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AI and Automation – Is your business ready for hyperautomation?

As businesses gain through improved ROI, investment in hyperautomation is expected to increase to achieve operational excellence and resilience. By Balakrishna D R, Senior Vice President, Service Offering Head - ECS, AI and Automation, Infosys.

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