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How and when to adopt AI – a digital maturity model

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Now more than ever, digital transformation (DX) has become a strategic priority for every organisation. By Ash Finnegan, digital transformation officer, Conga.

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To embrace automation, businesses must build trust in technology

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Automation is disrupting the very nature of how humans work. AI, cloud computing, bots, robots, cybersecurity and real-time data appear in headlines every day and have built a dual reputation as both a villain and a saviour; they disrupt industries, eliminate jobs and – yet – are also responsible for creating tremendous value. By Sherif Choudhry, Managing Director, BCG Platinion.

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Adaptive computing platforms deliver efficient AI acceleration

AI has begun to change many facets of our lives, creating tremendous societal advancements. From self-driving automobiles to AI-assisted medical diagnosis, we are at the beginning of a truly transformative era. By Greg Martin, Director, Strategic Marketing, Xilinx, Inc.

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To realise transformation requires a cultural change

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For many people, Jimi Hendrix is considered the best guitarist in the world. His ambidexterity undoubtedly played a big role in his success. By Carsten Rust, Senior Director Digital Transformation EMEA, Pegasystems.

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Enterprise multi-cloud: what needs to change in 2021

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In this new wave of cloud adoption, we are witnessing a rapid increase in multi-cloud models as a growing number of enterprises seek more choice for their data and workloads. No single cloud model can fit the diverse requirements and workloads across different business offerings. By Michel Robert, CEO of Epsilon.

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AI-powered voice analytics are now ready to power the digital-first contact centre in 2021

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AI has been identified by Deloitte analysts as the technology that is critical to ‘elevate the human experience’ and power successful next-generation customer service. Gerry de Graaf, Managing Director of award-winning AI voice analytics provider Xdroid, discusses how this advanced tech can help contact centres deliver a consistently high level of customer experience (CX) and ease internal contact centre pain points in a post-COVID world.

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