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Applying IoT to customer service operations – how businesses can adopt a practical approach

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By Alex Black, chief technology officer, Enghouse Interactive.

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Five considerations to ensure your IoT rollout is managed effectively

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By Stefan Spendrup, Vice President of Sales, Northern and Western Europe at SOTI.

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NEWS

Eseye partners with Verizon

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Enables customers to localise IoT devices in the US and eliminate permanent roaming issues.

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NEWS

IoT data - the next Netflix?

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Data insights will move from digital to physical interactions with the mining of vast new sources of data resulting from user interactions with ‘things’ rather than digital services.

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Fieldside Assistance: The agricultural vehicles embracing IoT to fix themselves

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When you’re responsible for feeding the nation, there’s no time to lose. Every farm has a tight schedule to maintain and it’s a race against time to ensure that the crops are sown, grown and harvested effectively. No farmer has 20-20 foresight and no existing system is 100% efficient. That’s why the future of farming is digital, with connected tractors part of the new way of getting more value from farming manpower. By Jonathan Henry, UK&I MD, John Deere.

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Where does IoT go from here?

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The promise of the IoT market has been growing for the last 15 years, with many market analysts predicting that we would reach 50 billion devices by the magic year 2020. Now that we’ve arrived there, the reality is a little more conservative (we’re about 41 billion devices short of the forecast). Has IoT failed to live up to its promise? No, but the industry is evolving in a radically different direction to the one predicted a decade and a half ago… By Libelium founder Alicia Asin.

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The UK’s cornerstone Smart Buildings event is back with more visitors, more stands and more conference content for 2019.
ISG Provider Lens report finds German manufacturers looking to modernize through machine learning, big data, industrial IoT and automation.
Hitachi Vantara has introduced Lumada Maintenance Insights solutions that will expand the Lumada portfolio.
Rethink Technology Research finds that smart building penetration of the total commercial and industrial building stock will reach only 0.49% in the period, with huge room to grow.
Office includes Digital Pumpkin innovation hub to navigate digital transformation challenges.
The addition of Io-Tahoe’s Data Automation capabilities will extend governance and data quality capabilities of Lumada for enterprise and Industrial IoT Customers.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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