NEWS
Intelligent automation is an absolute must

At a time when competitive pressure has never been more intense, good customer service has never been more important. By Kay Knoche, DACH Lead for Decisioning & AI Solutions at Pegasystems

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Accelerate your automation journey with a Centre of Excellence

An automation CoE is the essential foundation needed to successfully launch automation initiatives, and, in doing so, becoming a business that thrives within the ever-changing and challenging business environment. By Vijay Kurkal, CEO, Resolve

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NEWS
Using the greater data ecosystem to drive great decision making

As the fallout from the COVID-19 pandemic continues to disrupt the majority of industries, its impact on supply chains has been nothing short of seismic. As teams continue to face increasing pressure to make the right decisions at the right time - squeezing every last drop of insight and information out of vast lakes of data is now more important than ever. By Will Dutton, Director of Manufacturing, Peak

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Weeding your digital garden to provide outstanding software experiences

Providing a digital experience is like tending to a garden – there’s always room to grow and improve. By Dave Anderson, Digital Evangelist at Dynatrace

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Thriving in the enterprise AI era

Enterprise AI is the ability to embed AI methodology — which combines the human capacities for learning, perception, and interaction all at a level of complexity that ultimately supersedes our own abilities — into the very core of an organisation’s data strategy. By Alexis Fournier, Director of AI Strategy, Dataiku

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NEWS
What is an AI strategy and how do you build one?

We now live in an age of AI implementation. AI has completely revolutionised the way we work, interact and go about our lives. By Michael Chalmers, MD EMEA at Contino

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How to train your AI algorithm

Successful AI algorithms are built on a foundation of training data, but sourcing data that fits your needs and meets volume requirements is harder than you might think. Particularly when it comes to developing AI-driven applications and smart voice assistants. Richard Downs, Director Northern Europe, Applause.

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NEWS
Retail innovation – enabling the store of the future

How can brands leverage mobile and digital technology in-store to deliver new retail experiences? By Paul Lynch, Area Vice President & Managing Director, LiveArea EMEA

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NEWS
AI-fuelled digital experiences are the future of great customer experiences

Delivering great online experiences have become a top priority for companies over the last decade. Yet, few take meaningful action to achieve them. By Mark Armstrong, senior director at Genesys

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NEWS
Why big data and AI are a match made in heaven

By Emilio Valdes, SVP EMEA & LATAM, Informatica,

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Five Practical Ways Contact Centres Can Use AI to Create Value in 2021

By Martin Taylor, Co-Founder and Deputy CEO at Content Guru.

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NEWS
Delivering intelligent automation to retail

There’s no doubt that every industry sector is under tremendous pressure to improve processes, speed to market and productivity and this is especially the case the in the retail sector. By Andrew Pellegrino, Director of Intelligent Automation at DataRobot.

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NEWS
Role of conversation intelligence for brands post COVID-19

Thought Leadership Article by Talkwalker CEO, Robert Glaesener.

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NEWS
Best practices for building an AI serving engine

One of the most critical steps in any operational machine learning (ML) pipeline is artificial intelligence (AI) serving, a task usually performed by an AI serving engine. By Yiftach Schoolman, Redis Labs Co-founder and CTO.

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NEWS
Overcoming AI challenges in 2021

Gurpreet Purewal, Associate Vice President, Business Development, iResearch Services, explores how organisations can overcome the challenges presented by AI in 2021.

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Videos

Richelle Ahlvers, Chair of the SNIA Storage Management Initiative, discusses what’s new with Swordfish, the storage management standard, including the latest developments on work with industry partner organisations and the new Conformance Testing Program, as well as talking through the newly opened SNIA Storage Management Initiative’s Next-Gen Lab.
Rob Elder, Vice President Data Centers, Bulk Infrastructure AS, discusses the current energy price spike and the impact it is already having on the global data centre industry - with a particular focus on how location is becoming an increasingly important factor for end users.
Robert Belgrave, CEO of Pax8 EMEA, shares his plans for the company, following a recent $185 million investment round - with ongoing geographical and technology solutions expansion very much on the agenda. Robert also provides some fascinating insights into the post-pandemic Channel and end user business worlds.
Emely Patra, RVP and Head of EMEA Customer Success Strategy and Architecture at MuleSoft, discusses the findings of the company’s recently published 2022 Connectivity Benchmark report, highlighting some of the obstacles to creating fully connected user experiences, and explaining how APIs and low code tools can help to address the major integration challenges which need to be overcome as part of a successful digital transformation strategy.

News

A new report from the Capgemini Research Institute finds that 51% of industrial organizations believe that the number of cyberattacks on smart factories is likely to increase over the next 12 months. Yet nearly half (47%) of manufacturers say cybersecurity in their smart factories is not a C-level concern. According to the Capgemini report, ‘Smart & Secure: Why smart factories need to prioritize cybersecurity’, few manufacturers have mature practices across the critical pillars of cybersecurity. The connected nature of smart factories is exponentially increasing the risks of attacks in the Intelligent Industry era.
New research from Opengear has found that, while 90% of CIOs say they are involved in decision-making for their organisations’ digital transformation efforts, only 17% of those CIOs report that network managers are similarly involved, and only 13% indicate that network engineers play a role. That research – a survey of CIOs and network engineers in the U.S., U.K., France, Germany, and Australia – highlights the need for greater collaboration to deliver digital transformation and for CIOs to increase the involvement of network engineers.
With an unprecedented number of employees now working in hybrid or fully remote environments, compounded by an increase in cyber threats and a more overwhelmed, COVID-19 information fatigued workforce, there has never been a more critical time to effectively create and maintain a cyber-secure workforce and an engaged security culture.
The research uncovered 64% of employees believe their experience with technology impacts their morale, but only 20% of the C-Suite put budget toward improving the digital employee experience, and only 21% of IT leaders prioritize end user experience when selecting a tool.