Expert Opinions | Digitalisation World

Is your automated technology a threat to customer relationships?

Published in Blockchain Digital Business Everything AI Internet of Things Machine Learning Orchestration + Management Tools Robotic Process Automation Virtual + Augmented Reality

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication...

AI-Enhanced Security and Incident Response for MSPs

In this interview, Dave Baggett, SVP/GM Security Suite at Kaseya, discusses how MSPs can tackle rising complexity, manage vendor sprawl, and stay ahead of high-impact incidents. We explore Kaseya’s unified...

Observability investments on the increase

Joshua Clay, Senior Director Solutions Engineering at Dynatrace, discusses the findings of the company’s ‘The State of Observability Report 2025’, which reveals that while AI adoption is accelerating,...

From MSP to MIP: The Rise of Agentic AI in the channel

In this interview, Eric Mink, VP of AI Adoption, shares how MSPs can turn AI curiosity into structured, billable services. He explores commercialisation strategies, vertical specialisation, and building...

From PSTN switch-off to MSP opportunity

Will Morey, Managing Director at Gamma, explains why PSTN migration is a scale problem for MSPs, not a technical one. He shows how structured journeys, partner support, and integrated platforms turn forced...

News

Netskope unveils data lineage solution for AI and cloud security

Netskope introduces 'Netskope One Data Lineage', enhancing data tracking and compliance in the AI era.

Snowflake and OpenAI partner to enable AI insights for enterprises

Snowflake partners with OpenAI in a $200M collaboration, integrating AI models for enhanced data insights.

EPRI, NVIDIA, Prologis, and InfraPartners pilot micro data centres for AI workloads

Exploring the integration of micro data centres near substations to meet the rising AI demands with existing grid resources.

nLighten strengthens its French presence with acquisition

nLighten acquires a data centre in Émerainville, reinforcing its sustainable infrastructure portfolio in Paris.

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