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Robotic Process Automation Expert Opinions News Videos

NEWS
Five ways businesses can benefit from automation

IT automation has been on the rise massively in the past few years, offering some big benefits in efficiency and productivity. Brett Cheloff, VP at ConnectWise Automate discusses the major advantages and future of IT automation.

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NEWS
Alexa: how will voice technology change the nature of business?

Enterprise automation built on voice and AI By Rodney Hassard, Global Director of Product Management, Genesys.

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NEWS
RPA: a small yet giant step in the ‘Intelligent’ Automation Journey

There’s no question, AI is set to revolutionise society as we know it. We’ll see unprecedented developments in the public sector and medicine and we’ll realise drastic improvements in the way we do business. Most businesses are now fully aware of the need to start embracing intelligent...

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NEWS
Are Machines the New Face of Customer Service?

If you prefer not to deal with people when shopping, you’re not alone. Mitel’s recent study of 5,000 consumers around the world uncovered that on average a quarter of consumers never want to deal with a human when shopping online. By Shameem Smillie, Contact Centre Sales Manager UKISA.

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NEWS
The modern workplace: where bots must be tamed

From robots in manufacturing facilities to software-based bots and personal assistants like Siri...

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NEWS
How procurement can join the RPA and IoT movement

Organisational departments, from sales and customer service to HR, are reducing their reliance on...

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NEWS
Busy Santa Looks to Live Chat and Chatbots for Better Customer Service

With Black Friday arriving a month ahead of Christmas, and with retail industry analysts saying...

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NEWS
Robotic Process Automation: The most common pitfalls of which to be aware

Imagine this. You come up with an exciting, new and innovative idea for your business and you’re...

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NEWS
How to Ensure Your Chatbot Will Make and Not Break Your CX

With voice technology becoming more and more mainstream, an increasing number of businesses are...

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NEWS
Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an...

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Videos

Quantum data centres set to complement classical computing

Matthew Martin, Managing Director of Quantum Design Oxford, discusses the critical role that quantum data centres will play in advancing the deployment of quantum technologies. He explains how quantum data...

Interview with Essentra at DCW 2026

Data Centre World 2026

Interview with Tillion Data Centers at DCW 2026

Data Centre World 2026

Cutting through tool sprawl and burnout with a unified platform

Greg Gyves, Director of Global MSP & GSI at TeamViewer, explores the real operational pressures MSPs are dealing with. He highlights expanding service boundaries, rising complexity, and the constant push to do...

News

HPE introduces 'sweeping' security advancements

HPE has introduced new security innovations designed to help organizations scale distributed operations, reduce cyber risk, and maintain consistent governance as AI adoption accelerates across the enterprise.

Shift toward digital autonomy in the EU

Fear of vendor lock-in is a top factor for moving to open source, up 68% this year compared to last year’s report.

Spectra Logic and Geyser data launch tape-as-a-service in London

Spectra Logic and Geyser Data launch their first European tape-as-a-service deployment in London, expanding regional options for long-term data archiving.

11:11 Systems’ Johnny Carpenter named 2026 CRN EMEA Channel Leader

CRN UK, a brand of The Channel Company, has included Johnny Carpenter, VP of Channels and Alliances EMEA, in the 2026 CRN® Channel Leaders EMEA list.

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