By Allan Smeyatsky, Senior Director, Searce.
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By James Moore, VP EMEA Sales at DoiT International.
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By Ian Tickle, SVP and GM International at Freshworks.
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How artificial intelligence may upend the hardware-agnostic era. By James White, Digital Workplace Practice Lead at Prosource.it
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In this Q&A, Darren Rushworth, President of NICE International, explores how purpose-built AI is revolutionising customer service by addressing the shortcomings of generic AI solutions. He discusses how organisations can bridge critical consumer protection gaps, leverage domain-specific AI models for better outcomes, and drive long-term transformation in customer experience.
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