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IT automation has been on the rise massively in the past few years, offering some big benefits in efficiency and productivity. Brett Cheloff, VP at ConnectWise Automate discusses the major advantages and future of IT automation.
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Most companies would agree that test automation is crucial to business success. It promises to increase the depth and scope of tests and to significantly improve software quality: make or break for customer acquisition and retention in a hyper-competitive business landscape. By Eran Kinsbruner, chief technical evangelist for Perfecto.
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The age of automation is upon us, with Artificial Intelligence (AI) transforming our personal and professional lives. At home, asking Alexa to order goods and give us the weather forecast is quickly becoming the norm, and at work, some of us now find ourselves collaborating with robot colleagues, or co-bots. By Alexander Rinke, co-founder and CEO, Celonis.
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We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication with the customer is making their journey much more efficient and streamlined. But is that really the case or are companies just putting a barrier between them and their customers? By Neil Hammerton,...
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