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The Digitalisation World Video magazine contains the latest Zoom interviews with experts in the industry.
New integration empowers teams working with the world’s fastest time series database to deliver time-aware AI and machine learning initiatives at scale and speed.
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Robotic Process Automation solutions help enterprises optimize workforce efficiency.
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Automation Anywhere has launched the world’s first purely web-based, cloud-native Digital Workforce platform, Automation Anywhere Enterprise A2019.
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More than two thirds (69%) of business decision-makers in senior management positions say that AI speeds up the resolution of customer queries, according to a recent survey commissioned by software provider, Enghouse Interactive.
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Almost two thirds (65%) of contact centre employees believe that the introduction of automation and robotic technology is an opportunity to learn new skills and grow their role within the business, while 66% believe these technologies will have an overall positive impact on their role.
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Despite 76% of companies having realized quantifiable benefits from voice or chat assistants, businesses need to focus on better meeting customer needs to realize the true potential.
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