Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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Global technology provider Arrow Electronics has announced a new distribution agreement with VAST...
After evaluating all leading solution providers, the States of Jersey selected BridgeHead’s...
Progress Software launches Automate MFT, a cloud-based solution revolutionising secure file...
Seagate® Technology Holdings has launched Lyve™ Cloud Analytics platform, a complete cloud-based...
Neural Technologies is launching the Optimus Ecosystem, an integrated compilation of solutions...
Latest updates provide broader code coverage while allowing embedded developer teams to detect and...
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How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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