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Nexthink publishes Digital Employee Experience For Dummies

The special edition book aims to educate IT Leaders on understanding and creating better DEX in the enterprise.

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Customer experience innovation set to undergo exponential growth

Customer contact center operations are set to undergo a transformation to improve customer experience delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals, finds organizations are embracing technology and new ways of working to deliver improved customer service, with 98% planning to transform operations within 24 months.

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Technology leaders examine IT's environmental impact

Notable trends include: opting for a hardware upgrade over a refresh, improving start up time and educating employees on simple greener IT practices.

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Pacific Textiles drives digital transformation with new infrastructure for legacy and cloud-native applications

Canonical announces that Pacific Textiles chose Canonical Charmed OpenStack for its infrastructure upgrade. The new private cloud environment allows keeping the legacy workloads running continuously and launching new cloud-native services simultaneously.

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Customer turnover rate hits 33%

“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are losing nearly one out of every three customers they gain.

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C-suite needs to become more digitally aware and 'invest, innovate and automate'

Nutanix has published the findings of the recently commissioned IDC CXO Survey, outlining that while companies are building better digital habits and systems, a shift is needed from digital culture to value realisation. Surveying leaders across EMEA, the IDC InfoBrief, sponsored by Nutanix, From Digital Culture to Value Realisation showed that 84% of IT leads in EMEA are under pressure to deliver on digital transformation (DX) strategies, and 90% of organisations in EMEA recognise that having a...

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Majority of NHS Trusts yet to fully embrace digital patient records

New FoI data reveals there is still progress to be made despite new Government guidelines.

CIO-CFO collaboration fuels business transformation

Workday, Inc. and Deloitte Global have published the results of their joint global survey exploring...

Digitalisation offers a wealthy future

Early adopters of digital platforms, tools cite multiple business and client benefits.

DatacentreSpeak launches Digital Transformation Services

A new digital transformation service offering from DatacentreSpeak is aimed at medium-sized...

Desktop GPUs adapt to growing AI workloads

The NVIDIA RTX PRO 5000 72GB Blackwell GPU offers performance for AI developers, data scientists...

Predictions for 2022: Digitising the design and build of data centres

Data centres have become the very heart of the digital economy, and critical to our ever more...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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