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Digital Business

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Short-term thinking and delayed investment in technology are stopping CIOs in their tracks

According to research unveiled today, one in five CIOs and CTOs at enterprise companies (21%) believe that their organisations’ road to digital transformation has been hit by a focus on short-term results over long-term strategy.

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NEWS

Infosys and E.ON collaborate

Leveraging Infosys Topaz, the collaboration will aim to enable effortless experiences and productivity improvements for over 77,000 E.ON employees across Europe.

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NEWS

Infosecurity Europe 2025 unveils new event features in response to AI reshaping cybersecurity priorities

Infosecurity Europe, the most influential information security event, running from the 3-5 June 2025 at ExCeL has announced the introduction of new theatres as AI will be a key theme of the event, not only as a threat but also as a powerful catalyst for industry change.

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NEWS

Almost half of consumers stop doing business with a company after one bad experience

Five9 has released its 2025 Business Leaders Customer Experience Report offering analysis of CX trends shaping how global business leaders create enduring customer experiences in the era of The New CX. Based on a survey of over 400 senior business decision-makers across the US, UK, and Canada, the report explores how global organizations are rethinking CX to build lasting customer relationships in an increasingly digital world.

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NEWS

Workforce crisis sparks debate over HR & IT merger

New study of global tech leaders finds IT leaders believe combining functions could boost productivity and engagement.

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NEWS

HP expands Workforce Experience Platform

AI-powered platform offers new capabilities across device management, sentiment analysis, and predictive lifecycle planning.

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Divisions between IT and business could impact customer experience

Study highlights lack of investment in areas most likely to have a positive CX impact.

IT and technology companies not capitalising on digital partnership opportunities

Findings from research into partner ecosystem development: “IT and Technology companies have big...

Transport & logistics industry leaders turn to cutting-edge tech to support rapid industry growth

Two thirds of senior executives in the transport and logistics industry believe that technology has...

Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies...

ServiceNow launches Now Assist

Available in the Now Platform Vancouver release, Now Assist integrates generative AI designed to...

Ducati Corse races ahead of the pack

Ducati Corse, the racing department of Ducati Motor Holding, a world leader in sports motorcycle...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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