Digitalisation World

Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

Published in Digital Business

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

Published in Digital Business

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

Published in Digital Business Software

DigitalRoute, provider of Data Integration solutions globally, has appointed Stephen Bryant to the position of CTO.

Published in Digital Business

NIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.

Published in Digital Business ICT Management

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT organisations achieving operational excellence and the key metrics for highest performing enterprises.

NEWS

IOT projects on the increase

Published in Digital Business

Vodafone has published its fifth annual IoT Barometer Report – the leading global survey of business sentiment regarding investment and innovation in the Internet of Things.