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Disconnected experiences upset customers

Connected Consumer Report 2017 finds more than half of UK consumers would consider changing their banking, retail or insurance provider due to disconnected experiences.

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NEWS

Demand for digital business automation

According to a new study by BMC Software, 73 percent of IT decision makers believe businesses that do not embrace IT automation to achieve the larger digital business strategy within the next five years will cease to exist in 10 years. Ninety-two percent of respondents agree that the demands for new sources of revenue, unique competitive advantage, and operational excellence have created enormous pressure to compete digitally in order to earn the trust of customers, trading...

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Accenture awarded SEC blanket purchase agreement

The U.S. Securities and Exchange Commission (SEC) has awarded Accenture Federal Services a five-year blanket purchase agreement to establish a one-stop shop for SEC capabilities on the ServiceNow cloud computing platform.

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AI and data analytics are reshaping business models

80% of digital transformation is now being driven by the need to meet customer expectations and 47% believe this presents an opportunity to ‘reinvent’ their business.

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Automation increases productivity, not job losses

Tasks, not jobs, are being automated, freeing up employees to handle greater volume of work, focus on higher-value activities.

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Retailers warned against digital transformation “white elephants”

When it comes to digital transformation, following the herd and forgetting to integrate will create siloes, according to SAP partner program member.

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Survey details critical impact of IT on sustainability initiatives

90% of sustainability program directors say companies cannot reach sustainability goals without...

South Western Railway chooses Acxiom and Tealium to transform its CX

Customer intelligence company, Acxiom, has partnered with Tealium to enable South Western Railway...

UK businesses failing to realise the full value from workplace technology investments

Research shows that the cause of the issue is a failure to recognise the human element of digital...

Foxit study reveals AI's limited impact on productivity despite high expectations

Foxit's recent report challenges prevailing assumptions about AI's productivity benefits, revealing...

Cisco launches circular IT payment solution to support customer sustainability goals

Meets customers’ needs for more sustainability and budgeting with predictable payment schedules...

Business leaders and employees disagree significantly on future of work

79% of organisations believe employees prefer to work in an office – but just 39% of employees...
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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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