Digitalisation World

Outlines plan to demonstrate commitment to reducing company impact on global climate change.

“Cost to Serve” metrics and self-service implementation key for new ITSM deployment.

How AI can improve human decisions in IoT applications

CA Technologies is participating in scientific research to discover how Internet of Things (IoT)...

Customer contact center operations are set to undergo a transformation to improve customer...

Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time...

New open ledger project to transform the way business transactions are conducted around the world.

Study finds by 2030 67% of customer engagement will be handled by smart machines. Do brands run the...

Global Annual Customer Experience Trends Report 2021 shows customers continue to be more demanding,...

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

Read more