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Capita plc (Capita) has secured a £7.5m four-year contract extension to continue providing network and IT services to Norfolk County Council.
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Study highlights lack of investment in areas most likely to have a positive CX impact.
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Integration challenges continue to slow down digital transformation initiatives, as many organisations don’t have a company-wide API strategy.
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Rich Lyons, Executive Vice President at Capgemini DCX, defines digital customer experience as it relates to sales, marketing, commerce, and service.
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By Sally Sourbron, Senior HR Director, EMEA, ServiceNow.
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Cloud services now underpin every aspect of IT investment. From office applications to core business systems and, increasingly, artificial intelligence, a robust cloud service offering is a fundamental component of any MSP business model. But how much trust do you have in your Cloud Services Provider (CSP)? In today’s challenging marketplace, clients are hard to find, even harder to win – so it can be more than frustrating to discover the CSP is also selling direct and poaching the...
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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