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By Tony Spruyt, SAM services manager at COMPAREX UK.
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Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc.
Read MoreFile Stream integrates with DocuSign to provide a digital signature and contract exchange solution for patients and staff.
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Peter Ruffley, Chairman at Zizo, considers the importance of Digital Transformation (DX) and creating a data-driven culture to prepare businesses for an AI enabled world.
Read MoreThe race is on to become the dominant digital platform in the agriculture sector, harnessing technologies that boost agricultural productivity through data capture and integration, according to new research from PA Consulting Group.
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Gatwick’s 1200 cloud-based screens take up only 3Mbps – making the system extremely fast and responsive.
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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