Ovum reveals 90% of organizations are putting their futures at risk by not adapting to customers

Preliminary research by Ovum shows that 90 percent of organizations are at risk of becoming irrelevant to their customers unless they can learn to adapt much faster and in ways that customers value. While CRM systems are prevalent, businesses are being held back by slow decision cycles, a lack of workforce engagement, operational and channel silos and a serendipitous attitude toward innovation.

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Ian Kilpatrick, chairman of VAD Wick Hill Group, looks forward to the coming year.
Sixty-six per cent of organisations have plans to deploy 5G by 2020, according to a new 5G use case...
Infrastructure consolidation and multi-cloud adoption helps one of Indonesia’s leading operators...
The new 5G site at an altitude of 6500 metres delivers the network to the peak of Everest. China...
Cradlepoint and Telstra enable 5G use cases for Australian-based Taylor Construction; company...
Nigel Beighton, VP Technology, Rackspace – predictions for 2015.
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Enhancing the dining experience for McDonald’s Belgium

McDonald’s Belgium partnered with Purple, Cisco Meraki and Socialspot to deliver a fast, free and secure guest WiFi network in over 80 restaurant locations across Belgium.

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