NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Subhagata (Subho) Mukherjee, Vice President, Global Head of Sustainability, Nokia, shares some key highlights from the company’s People and Planet 2023 report, covering a year of achievements and challenges...
Chris McKie, VP, Product Marketing Networking, Security & Risk Management Solutions, Kaseya, discusses the findings of the company’s recently published 2024 MSP Benchmark Report, with automation,...
Dr. Alyson Freeman; Customer & Innovation lead, Sustainability & ESG, Dell Technologies, discusses the sustainability challenges facing the data centre industry and some of the ways in which the facility...
Jamie Akhtar, Co-Founder and CEO at CyberSmart, discusses the importance of cybersecurity solutions developed specifically for the SME market and the benefits they can bring to both the Channel and end users...

News

CITIC Telecom CPC has become a VMware Cloud Service Provider (VCSP) Pinnacle tier partner in the Broadcom Advantage Partner Program globally.
Cunningham’s marketing expertise in upleveling observability software companies will further boost LogicMonitor’s growth.
Zscaler has collaborated with Google on a joint zero trust architecture with Chrome Enterprise.
Nokia and Vodafone successfully complete Open RAN lab testing on an Arm Neoverse-based compute platform, in collaboration with industry partners Arm and HPE.