Dell Software offers tips for for DIY SharePoint customisation

Dell Software recognises that SharePoint adoption increases when business users can build their own code-free, custom solutions that streamline business processes and enable them to be more productive. This belief is supported by the results of a recent survey of SharePoint users and IT professionals, sponsored by Dell and conducted by Dimensional Research, in which 61 percent of respondents said SharePoint is fully used in their organisations when business users are able to customise their experience, compared to just 21 percent of those who do not allow self-service customisation. Additional eye-opening survey findings include:
• IT staff often can’t keep up with the overwhelming demand for customisation and 83 percent of respondents said their organisations depend heavily on developers for SharePoint customisations.
• The majority of customisation requests are for common requirements such as list views and reporting; charts, dashboards and key performance indicators (KPIs); workflow; and forms.
• Only 12 percent of respondents find that customisation requests are delivered quickly.
• 98 percent of respondents said it would be useful if business users could perform common customisations themselves. When these non-technical users try to make their own SharePoint customisations without the proper tools, training or custom development experience, however, the subsequent problems can hurt SharePoint performance, disrupt productivity, or result in solutions that are not easily supported and upgraded long term.
• 71 percent of respondents say a solution that empowers users to safely implement customisations without risk would reduce the burden on IT and free up technical resources for more strategic projects. Further, 65 percent say that SharePoint would be used more if non-technical users could make the changes they want.

SharePoint is an excellent platform for enabling self-service, do-it-yourself (DIY) customisation that will help drive SharePoint adoption to a level that meets business needs, and free up developers for more strategic tasks. To that end, Dell offers both technology and the following best practices that empower all SharePoint users – both technical and non-technical - to make their own customisations confidently, without posing risk to the environment:
1. Discover where user adoption stalls ? Determine where business users are getting stuck in the customisation process. It’s not uncommon for users to get so frustrated with SharePoint’s native limitations that they just give up and stop using it. You may find that users are getting stuck on requirements that can be easily solved with the right tools.
2. Assess common requirements ? Take a look at your customisation backlog and determine what your users are most commonly requesting. Instead of having a confusing array of tools ? i.e., one for each different type of request ? find one tool that can address the majority of requirements.
3. Provide users with a clear understanding of available tools and resources ? Knowing who can help and provide training on the use of SharePoint is important for the user experience, but they also need to know what kind of customisation tools are available to them, and how to request them. An easy-to-use, code-free solution that empowers users to make customisations accurately and quickly ? and doesn’t require training or specialised skills ? will improve productivity and cost savings.
4. Adopt a DIY strategy that enhances the IT/business relationship ? In many organisations, IT is increasingly viewed as being a bottleneck, not an enabler. SharePoint provides a common framework for users across the organisation. By implementing a self-service customisation program that empowers users to build their own solutions on their own timelines, IT can help build closer links with their business peers and gain a better understanding of what the business needs and wants.

Empowering Business Users to Customise SharePoint and Drive Adoption with Dell Quick Apps for SharePoint
• Dell™ Quick Apps for SharePoint is an easy-to-use, point-and-click tool that empowers users to create code-free customisations that are useful and engaging to them, in a way IT can support and maintain.
• Quick Apps for SharePoint enables organisations to meet business demand by solving a wide range of common customisation requirements that are difficult, and in some cases, impossible to meet in native SharePoint, such as custom list views, charting and filtering information; creating forms and dashboards; and accessing external data (SAP, Oracle, Salesforce.com, etc.) within SharePoint.
• SharePoint succeeds best when users can build their own solutions that streamline business processes and make them more productive in their day-to-day jobs. Making SharePoint more useful and engaging to users is the most important factor in driving SharePoint adoption.