Novell receives PinkVERIFYcertification for Novell Service Desk

Pink Elephant, the world leader for ITIL and IT Service Management (ITSM) consulting, has granted Novell Service Desk PinkVERIFY certification – the IT service management stamp of approval that further validates Novell’s credibility in IT service management. PinkVERIFY is an internationally recognised IT Service Management (ITSM) tool suite assessment service, which objectively assesses a software tool’s applications against ITIL terminology, definitions, functionality and workflow requirements for ITSM processes.

Novell Service Desk 7.0.2 was by assessed Pink Elephant’s experts for ITIL terminology, definitions, functionality, integration and workflow requirements for the following 10 ITIL processes:
· Change Management
· Request Fulfillment
· Incident Management
· Service Asset & Configuration Management
· Knowledge Management
· Service Catalog Management
· Problem Management
· Service Level Management
· Release & Deployment Management
· Service Portfolio Management

Novell Service Desk streamlines service management by leveraging IT Infrastructure Library (ITIL) v3 best practices to deliver services that align to any organisation's business needs and demands. Enterprises that work with Novell Service Desk are able to leverage existing infrastructure allowing IT professionals the ability to focus on mission-critical tasks.

“Earning this valued third-party certification provides Novell with an opportunity to expand its footprint in enterprise IT and assist organisations in driving revenue through Novell Service Desk, our industry-recognised IT service management offering,” said Eric Varness, vice president of product management and marketing for Novell. “PinkVERIFY’s certification is recognised as an important industry standard for IT services and the objective endorsement adds valued credibility to our service desk solution.”

PinkVERIFY was created in 1998 to help ITIL/ITSM practitioners identify software tools that would support their process improvement initiatives and to provide ITSM tool vendors and service providers with a process to demonstrate and certify their product’s ITIL compatibility to general platform, core and integration criteria. This certification allows Novell to hold a valid PinkVERIFY trademark license, authenticating that Novell Service Desk meets the highest criteria for IT services.

“Good IT Service Management needs to enable an organisation’s business processes and services, said David Ratcliffe, president, Pink Elephant. “With PinkVERIFY we try to ensure that the tools used to support those ITSM processes do so to a high standard. Novell has met those high standards with Novell Service Desk v7.0.2 for a total of 10 processes certified.”

By aligning IT services and processes with business requirements, expectations and objectives, Novell Service Desk helps IT deliver the services that drive ROI. Novell Service Desk allows organisations to provide higher quality, more efficient and effective services that can increase business revenue, profitability and productivity.