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One of the UK and Europe’s larger cloud companies, iomart, has just been accredited for ISO 20000-2011, the International Standard for IT Service Management. This “The quality of our service management system is as critical to our business operations as the strength of our data centre infrastructure. Securing ISO 20000 demonstrates our commitment to best practice and to consistently delivering cost-effective, high quality IT solutions for our customers.”
was achieved following a successful inspection by ISOQAR.
The ISO 20000 certification acknowledges that a company is operating according to industry recognised best practices, is strongly aligned with the ITIL (IT Infrastructure Library) methodology, and provides efficient, reliable and consistent customer hosting and cloud services.
It means that iomart’s Support Services team of network, architecture, design, implementation, installation, operations and support engineers have earned ISO/IEC 20000-1:2011 IT Service Management System (ITSMS) certification and formal recognition of the quality and reliability of the support service provided to customers.
It also makes it one of the cloud service providers that businesses looking to operate to the highest levels of compliance and governance requirements can turn to with a degree of confidence that its services and support will match the expectations put on the rest of the business.
“The quality of our service management system is as critical to our business operations as the strength of our datacentre infrastructure. Securing ISO 20000 demonstrates our commitment to best practice and to consistently delivering cost-effective, high quality IT solutions for our customers,” said Neil Johnston, Group Technical Operations Director for iomart.
The company is already accredited for ISO9001:2008 Quality Management Systems (QMS); ISO 27001:2005 Information Security Management Systems (ISMS); and is PCI DSS compliant. It also owns and operates datacentres at eight locations throughout the UK as well as its own fast fibre network.
It is also confident enough it is capabilities to offer customers a 100 percent business uptime guarantee, with all hosting services being engineered to ensure no single point of failure. Customers include Gov.UK, Liverpool FC and the Royal Horticultural Society.
