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Logicalis has announced the launch of its End-User Workspace Services, which sees a team of highly-skilled support specialists deliver IT services direct to business end-users.
The brand new offering is designed for the mid-marketand based out of Logicalis’ UK Managed Services Centres (MSC). Putting Logicalis’ expertise directly in touch with the business user, the service removes the cost and management headaches of supporting the increasingly complex needs of end-user IT, enabling internal resource to focus on adding real business-value, safe in the knowledge employees have everything they need to remain productive.
Colin Deamer, services sales director at Logicalis UK, commented, “With an increasingly mobile workforce, users now need to be connected anytime, anywhere, from any device. This changing environment has put increasing pressure on the delivery of internal end-user support services, which often fail to meet expectations and satisfaction levels.”
The service is already in use at a number of Logicalis’ customers, where users are benefiting from a single-point of contact for all IT support needs including enterprise mobility, Unified Communications and its core business applications.
“As organisations grow, End User Workspace Services can scale and be tailored to business need, ensuring the IT department is able to embrace the new disruptive technologies that are aligned to organisational goals,” Deamer continued. “At the same time, the service is freeing IT resource from the burden of the support-desk environment, to focus on strategic initiatives and act as an internal service provider, as part of what Logicalis calls the Service Defined Enterprise.”
The End-User Workspace Service is delivered via Logicalis’ UK Managed Services Centres in Slough and Nantgarw. Logicalis’ new MSC at Nantgarw in Wales, was opened 12 months ago and provides specialist technical support to UK businesses 24/7. This new services launch has also seen the appointment of a new team of highly skilled personnel acting as a single point of contact for end users; to provide holistic support for all end-user IT related needs.
Mark Starkey, managing director at Logicalis UK, added, “Our strategy remains centred around our customers, as we continue to enable a balanced approach to owning, operating and funding infrastructure and IT services, through Logicalis’ OptimalTM Services portfolio. Our company vision is to be considered the best ICT service provider in the UK, and our MSC staff driving the End-User Workspace Services are immersed in the operational tempo and life cycles of UK organisations.”
