Kroll Ontrack helps SanDisk SSD customers get back up and running

Kroll Ontrack is working with an industry-leader in the SSD market, SanDisk to efficiently recover data from SanDisk client SSDs and increase the recovery rates when critical data loss occurs. The result is a 75 per cent reduction in the amount of time needed to pinpoint the most common drive failures, speeding data recovery.
“We are excited to work with SanDisk to support their customers in critical situations,” said Paul Le Messurier, programme and operations manager at Kroll Ontrack. “Kroll Ontrack’s world leading data recovery technology, combined with knowledge gained from our collaboration with SanDisk expedites the recovery process so that customer downtime is minimised.”

“At SanDisk, we are focused on delivering highly-reliable, cutting-edge technologies that provide customers with peace of mind in knowing that their data is secure,” said Scott Glenn, senior manager of worldwide global alliances & technology partnerships, Client Storage Solutions, SanDisk. “By working with Kroll Ontrack, we reinforce that commitment by ensuring our customers receive best-in-class data recovery service, if the need arises.”

Leveraging experience and global reach, Kroll Ontrack engineers start the data recovery process by helping customers understand and manage the challenges associated with SSD recovery. Additionally, as part of Kroll Ontrack’s standard service, customers receive comprehensive evaluations and detailed file reports of the files that can be recovered in order to make an informed decision before deciding to proceed with the data recovery. Once media is received, customers can use Kroll Ontrack’s Data Recovery Customer Portal to securely view the status and progress of a job in real time.