ExtraHop drives customer engagement with end-to-end real-user monitoring

“ExtraHop’s approach to user experience management (UEM) is innovative, integrated, and natively extensible in value,” said Dennis Drogseth, vice president, Enterprise Management Associates. "It combines valuable insights into user experience regarding browser, web page, and web page components, with real-time perspectives on network and systems latencies. As such, it’s both a natural and highly-efficient addition to ExtraHop’s broader analytic directions.”

Many web developers already use Boomerang to collect relevant page-load metrics, but analysing and visualising these metrics has always been a challenge, often requiring manual examination of web server logs. The ExtraHop RUM bundle correlates data delivered by Boomerang with all ExtraHop wire data analysis metrics to show an end-to-end view of the client and all application, network and infrastructure components involved in a web application.

With the RUM bundle, the ExtraHop platform now allows IT to measure users’ perceived page-load time against 3,000+ back-end performance metrics such as server processing time and network latency to generate a truly complete picture of the user’s experience and the infrastructure that delivers it. Web developers now have a view of the performance contribution of every object served from any page. In turn, business stakeholders are equipped with the insight they need to understand user experience by web page, browser type, mobile, laptop, and desktop platform to take proactive steps prioritising development and improving audience experience to keep users engaged.

Other key benefits and capabilities of the ExtraHop RUM bundle include the following:

Real-time analysis, visualisation, and alerting on client load time metrics provided by Boomerang.
A comprehensive view of perceived load times provided by correlating client metrics from Boomerang with network health metrics and web server processing times.
Measurement of bandwidth being used by all web pages to assist IT in capacity planning.
Tracking of the impact of website changes both pre- and post-deployment to improve response times and avoid service disruptions or latencies.
· The industry’s simplest deployment model via application delivery controllers which create no added management overhead or performance impact on web servers.

“Web application performance problems are frustrating at best, while severe problems can damage the brand and negatively impact revenue,” said Jesse Rothstein, CEO, ExtraHop. “With client-side JavaScript and Navigation Timing APIs, the problem of measuring end-user experience has been solved, but large challenges remain around making sense of the data. With ExtraHop’s new RUM bundle, IT teams can easily visualise and correlate end-user experience to performance across the network, servers, databases, message queues, and other components of the application delivery chain.”