Following a period of significant customer growth, BSO Network Solutions (BSO) has strengthened its global support teams across Europe and Asia. BSO’s most recent additional Network Operations Centre (NOC) in The Philippines bolsters the company’s 24/7 support services with added capacity, technical resources, specialist knowledge and local market intelligence.
This development ensures the company’s rapidly expanding customer base receives consistent high levels of service, even faster response times and the renowned client experience that BSO is known for.
Michael Ourabah, CEO at BSO, said, “BSO’s founding principle was to reverse-engineer and greatly improve what we found to be the standard client experience with network providers. BSO is entirely client-led and our reputation is driven on high service levels and customer satisfaction. Our investment into scaling our global NOC with regionalised, local support is imperative to sustain these service levels across the world as we continue to grow.”
Coordinating BSO’s advancing global NOC requires expert management and industry experience. In order to direct this evolutionary process, BSO’s Tony Jones has been promoted to Director of Global Network Services to spearhead operations. His career spans over 25 years in operational and service management roles at Level 3 Communications, Global Crossing and BT. His valued background and considerate approach will ensure that BSO’s customers always receive the tailored service and technical expertise they expect, no matter where they are in the world.
