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“The process mining technology we pioneered disrupted what had previously been a manual, time-consuming and expensive consulting-driven approach,” said Alexander Rinke, Co-CEO, Celonis. “With the Celonis Intelligent Business Cloud our customers add an intelligent layer to their operational systems to drive business transformation. Now, with process mining technology entirely in the cloud, companies can much more rapidly jump-start their business transformation initiatives and capture the business value from significant boosts to productivity and efficiency.” The Celonis Intelligent Business Cloud provides visibility into existing process flows, a detailed analysis of process metrics, and an intelligent framework for process improvements across all operational systems. Engaging everyone in the enterprise in transformation initiatives is the difference between successfully driving change, and failure. The new Celonis Action Engine uses machine learning to recognize process improvement opportunities in real-time, producing signals on which an employee can take action - for example, expediting an order. In this way, everyone in an organization can contribute to business transformation success. “We created a great business case of value drivers to get started with Celonis, and its Intelligent Business Cloud was an easy choice. The ease-of-use and speed in the Cloud, combined with core process accelerators in the Celonis Intelligent Business App Store, created a compelling opportunity for Uber to streamline processes and improve our customers’ experience,” said Martin Rowlson, Global Process Excellence, Uber. The Intelligent Business Cloud includes the following key product capabilities: Celonis Process Mining Event Collection: Out-of-the-box connectors to common operational systems such as SAP, Oracle, Salesforce, and ServiceNow with open APIs for connecting to any custom system. Detects how data flows through these systems as work is done, leaving a digital footprint, and from this derives the event log. Process Discovery: Provides visibility into the as-is processes in an organization. Makes the complexity of highly variable processes easy to see, understand, and navigate. AI algorithms detect and expose root causes of specific process variants. Process Analytics: Links the process to a powerful analytic engine for rapidly calculating key performance indicators (“KPIs”) in the context of the process, guiding customers to identify the most valuable processes steps to transform. Celonis Action Engine - The Celonis Action Engine uses machine learning to monitor operational data across all processes and recognize improvement opportunities in real-time. As they are detected, the Action Engine communicates these signals to specific users (both human and/or virtual) for immediate action. Celonis Intelligent Business App Store - Marketplace for real-world solutions based on customer experiences to accelerate transformation efforts. Quick, out-of-the-box connectors and pre-configured analyses provide Intelligent insights via machine learning and embedded AI. “I consider process mining an essential digital transformation aid for rapid process improvement in any company,” said Jeremy Cox, Principal Analyst, Customer Engagement Practice, Ovum. “Effective customer engagement can only be delivered in the absence of organizational silos and where the underlying processes are integrated and add value to customers, consistently. What Celonis delivers is the ability to gain information across all operating systems and departments to quantify the impact of inefficiencies and inconsistencies and offer proactive actions to create a positive customer experience.”
