Royal Air Force and Royal Navy select Pega’s low-code software

Pegasystems has been chosen by the Royal Navy (RN) and the Royal Air Force (RAF) to develop a new, joint low-code platform for candidate recruitment.  The new application will be built on Pega Customer Service™ Digital Customer Engagement Edition, a bespoke public sector application that will help the RN and the RAF to provide a better experience for both candidates and recruiters, significantly improve the existing recruitment cycles, and provide reporting analytics for greater insights on the process.

The RN and the RAF typically receive interest from 180,000 candidates every year, resulting in approximately 60,000 applications from which they aim to recruit up to 8,500 service personnel. This recruitment effort is currently being delivered by approximately 600 RN and RAF personnel, operating out of 48 Armed Forces Careers Offices across the UK.  Today, the process is predominantly manual, which can result in long recruitment cycles and contribute to higher candidate dropout rates.  The new application is estimated to help reduce the recruitment process for those candidates that wish to progress quickly to as little as 30 days.

Digital Customer Engagement Edition will leverage intelligent automation and insights to create a nearly fully automated process to drive greater candidate proactivity and recruiting agility, while providing insights and data that are truly built around the candidate experience.  By creating a multi-channel, self-service model, candidates can take ownership of their progress and next steps, allowing recruiters to provide 1:1 nurturing to the candidates who need the most support during the recruitment journey.

Using a low-code approach to development, RN and RAF recruiters will be able to make future app changes themselves, becoming true citizen developers able to shape their own process.  Any necessary changes or service improvements may be achievable in hours or days rather than weeks or months, providing the required flexibility and agility to continue to modernise and stay current. 

In addition, the new system will help support the Ministry of Defence ‘s (MOD) Defence Diversity and Inclusion Strategy 2018 – 2030 by leveraging data and analytics to track under-represented candidate groups’ progress and performance to better understand how they can accelerate the realisation of their diversity targets.  

The implementation partner is SiXworks, which has a strong track record of delivering highly successful projects within the MOD ecosystem and will act as the Programme Management Office (PMO) for delivery of the new application.