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Customer satisfaction drops as customer service agents more frequently use apologetic or polite vocabulary in a conversation, while customers benefit by being polite themselves, according to findings of the quarterly Zendesk Benchmark report released recently.
Read MoreLatest SUSE Cloud also includes advanced VMware capabilities plus enhanced scalability, automation and availability to ease enterprise OpenStack adoption and reduce costs.
Read MorePlatform9 has emerged from stealth and unveiled its SaaS platform that transforms an organization's existing servers into an AWS-like agile, self-service private cloud within minutes. The platform significantly reduces the operational complexity for IT and offers single pane of glass management...
Read MoreRackspace has announced new features to its DevOps Automation Service including Windows Support and expanded environment stack support. Rackspace also launched a new DevOps Advisory Service for broader DevOps transformation engagements.
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Accellion, Inc. has announced the launch of kiteworksTM content connectors for Google DriveTM for...
Read MoreA national provider of IT infrastructure is staging an event in the Sheffield City Region to show...
Read MoreScalr has announced the release of Scalr Cost Analytics. Scalr Cost Analytics will enable a broad...
Read More80% of IT decision makers agree that backing up their organisation’s vital information near...
Read MoreRiverbed Technology has announced the appointment of Karl Campbell as Regional Vice President for...
Read MoreDell Software survey shows nearly 100 percent of respondents in finance, retail and healthcare...
Read MoreInevitable growth of web apps leading to innovative new use cases yet many organisations still...
Read MoreTripwire, Inc has announced the results of a survey of 215 attendees at the Black Hat USA 2014...
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Defense Information Systems Agency selects Unisys to continue supporting the department's...
Read MoreNAKIVO helps eLogic – a leading Internet and cloud services provider in Italy – to...
Read MoreThe EU General Data Protection Regulation is expected to be passed this year and take effect in...
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