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NEWS
Teradata and ServiceNow partner

New integration with ServiceNow® Workflow Data Fabric connects, understands, and activates customer data from Teradata on the ServiceNow AI Platform.

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Cloudhouse brings advanced IT governance to ServiceNow users with strategic partnership

Cloudhouse has announced its strategic partnership with ServiceNow, the AI platform for business transformation. This collaboration aims to enrich the standard IT Change Enablement process by integrating Guardian by Cloudhouse, providing enhanced capabilities, and increasing the value derived from...

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NEWS
Syncro launches XMM Unified IT and Security Management Platform

Platform for MSPs simplifies IT management, strengthens security, and reduces tool sprawl.

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NEWS
Tray.ai launches ITSM Agent

Automates IT support to cut costs, reduce human-handled tickets by 75%, and ensure enterprise governance and control.

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SolarWinds unveils next-generation solutions to tackle modern IT operational resiliency challenges

New capabilities integrate observability, incident response, service management, and AIautomation...

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NEWS
JBS Foods expands partnership with ManageEngine

JBS Foods, a premium global food company, has expanded its partnership with ManageEngine, a...

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NEWS
ServiceNow’s latest platform release adds to thousands of AI agents

Yokohama platform release includes teams of preconfigured AI agents now available for faster...

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NEWS
ServiceNow and SoftwareOne form strategic partnership

Strategic collaboration combines ServiceNow’s leading AI and workflow automation capabilities and...

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NEWS
DocuWare Introduces Intelligent Document Processing (DocuWare IDP)

Beacon, NY, Dec 20, 2024– DocuWare unveils its AI-powered Intelligent Document Processing...

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NEWS
Puppet by Perforce: Here’s why nobody’s really ready for NIS2

Despite being published in late 2022 and coming into effect in January 2023, the second Network and...

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NEWS
Diversity in tech is on the up – but there’s still more to be done

Talent and training partner, mthree, which supports major global tech, banking, and business...

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NEWS
The King’s Trust selects NinjaOne

Renowned non-profit transforms and simplifies its IT operations and efficiency with NinjaOne.

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NEWS
Automation, self-Service, and SLAs are keys to ITSM efficiency

Findings from the SolarWinds 2024 State of ITSM Report showcase several more effective methods for...

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NEWS
Less than half of digital initiatives are successful

On average, only 48% of digital initiatives meet or exceed business outcome targets, according to...

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NEWS
Freshworks unveils AI Agent to improve the customer and employee experience

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value,...

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Videos

Inside Inforcer’s view on MSP evolution in the Microsoft AI and security era

In this interview, Jack Cooke, Senior Director of Global Partner Programs at Inforcer, discusses how MSPs are evolving in response to AI, security and the growing complexity of the Microsoft ecosystem. He...

From reactive to predictive IT: using AI to transform support models

Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more...

Managed services shifting from reactive support to value-driven cloud operations

In this interview, Josh Ewing, VP of eNlighten Managed Services at Namos Solutions, discusses how managed services are evolving beyond traditional break-fix models towards value-led, outcome-focused delivery....

Ushering in a new era of AI data centre performance

Ryan Parker, Phononic's President & COO, discusses the data centre thermal management challenge, the company’s GPU HBM cooling solution and introduces the idea of Thermal Fabric, a real-time thermal control...

Expert Opinions

Why some data centres deteriorate faster than others

By Glyn Hodgkiss, Associate, Air Quality.

Cutting valve energy use by up to 80% in data centre cooling

In data centres, direct-to-chip liquid cooling relies on fast-acting valves to regulate coolant flow and protect servers from overheating. Yet across server racks operating 24/7, the cumulative energy demand...

Why distribution now sits at the heart of commercial resilience for the European channel

By René Klein, Executive Vice President, Europe at Westcon-Comstor.

Scaling Flotek: a closer look at one of the UK’s fast-growing MSPs

Flotek Group has grown rapidly in a market known for complexity and fragmentation. In this exclusive conversation, CEO Jay Ball discusses the thinking behind that growth, from early structural decisions to a...

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