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Conversational AI enhances customer and employee interactions

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Richard Stevenson, CEO of Red Box, discusses the results of the company’s recent ‘Being Human’ report, which provides some valuable insights into the Conversational AI market – how its use is already helping to improve customer and employee experiences, as well as contributing to fraud prevention. Richard also discusses the roadblocks that need to be overcome before the technology becomes pervasive.

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NEWS

Operations leaders confirm AI is shaping a new industrial workforce in the UK

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Samsara research reveals how AI is curbing the UK’s driver skills shortage.

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NEWS

AI is A1

Over half of global business leaders believe investing in AI will give them a competitive advantage.

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BLOG

Successful AI can only be achieved with holistic collaboration

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By  Aaron Harris, Chief Technology Officer at Sage

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AI that can ‘listen like a human’ is set to revolutionise business

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Dr Nando de Freitas, a lead researcher at Google’s DeepMind, recently grabbed tech headlines with his claim that humanity is closer than ever to creating artificial general intelligence. Although hotly contested by many in the sector, this type of technology would have a profound impact on the business community, its operations and how it approaches customer interactions. Instead of training algorithms on existing data sets, super AI might be able to listen, read emotion and extract information in a way that mimics human understanding.

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AI is key to realizing true omnichannel customer-centricity

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By Benoit Rojare, AI solutions director retail & CPG, Dataiku

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BLOG

The Edge is Now

Edge computing delivers information at the moment it is needed. Edge computing, simply said, is about reducing the information located in a centralized server, so it is freed up from the issues surrounding latency, bandwidth and geographic distance, making applications such as AI, IoT and 5G much easier to successfully accomplish. By definition, edge computing is moving user data away from a server of origin and closer to the user who needs it – at the edge. By Laura Roman, CMO at EDJX

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NEWS

Portsmouth hospital accelerates AI programme through Sectra Amplifier Service

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Healthcare professionals at Portsmouth Hospitals University NHS Trust are trialling an AI application designed to help detect lung cancers on chest x-rays sooner, in the first UK project set up using the Sectra Amplifier Service.

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NEWS

AI adoption continues to accelerate

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Juniper Networks has published the findings of a global research project that shows a big increase in enterprise artificial intelligence (AI) adoption over the last 12 months, which is yielding tangible benefits to organisations. However, a shortage of human talent still exists, and governance policies continue to lack in maturity – both of which are needed to responsibly manage AI’s growth when considering privacy issues, regulation compliance, hacking and AI terrorism.

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NEWS

UK enterprise AI teams are under-resourced

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Report commissioned by SambaNova uncovers top challenges in deploying AI, including finding or customising models and algorithms (67%), setting up infrastructure (43%), and preparing data (38%).

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