NEWS
Improving IT Service Management for Salling Group with a ServiceNow solution

Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark's largest retailer, with a market share of 34.9%. Salling Group talks about how a new ITSM implementation based on the ServiceNow technology and Capgemini as an implementation partner has transformed the agility of the IT Service department.

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Hyperconvergence and the edge

Phil Alsop, Editor of Digitalisation World asks Aad Dekkers, Scale Computing how hyperconverges are addressing the developing edge market? Scalability is the prime mover when it comes to hyperconverged technology bringing benefits to edge computing applications.

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Making the business case for AI in IT Ops

Enterprise customers are not looking to buy artificial intelligence or machine learning technology, but are seeking management tools to simplify IT Operations and DevOps. Hence, we can measure the success of AI/ML-driven management technologies based on their ability to free up the 25% of development- and 50% of IT operations resources that are typically absorbed by the release process and by ongoing application and infrastructure operations.

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Remote Management in VSA by Kaseya Saves Community West Credit Union Time & Money

VSA by Kaseya enables Community West Credit Union to manage and monitor systems remotely. The Credit Union has been using VSA for three years and it has helped in saving the time of the employees with remote monitoring. VSA by Kaseya also helps the Credit Union with scheduling the policies to ensure compliance standards are met.

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How AI is Transforming IT Ops at William Hill

William Hill shares how AI and machine learning play a massive role in self-healing and the transformation that is taking place. Five years ago, companies would not be willing to even trust machines to start to make that decisional data. Today, it’s absolutely key to get visibility of all the piece of the jigsaw before making decisions on what can affect critical business services. AI helps analyze that metric explosion and make sense of it, because humans are limited by that. Not just understanding what the root cause of the problem is, but actually processing all this data coming through. <a href="https://www.williamhill.com/">https://www.williamhill.com/</a>

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AIOps helps US Bank increase automation across the tool chain

Learn how AIOps will help US Bank increase automation across the tool chain by analyzing large, monitoring-driven data sets. US Bank shares how they have so much data to get through that the root cause correlation is a large part of the bank’s triage process today. With the help of automation, US Bank envisions that the resolution side will be more effective, delivering better up time and improving customer experience.

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How to Adopt an AIOps Strategy: CA Interview with Chris Kline

CA Technologies’ Chris Kline shares how to adopt an AIOps strategy in a DevOps world. Chris shares how AIOps enables a move away from siloed operations management and provides intelligent insights that drives automation and collaboration for continuous improvement. Since AIOps leverages big data, data analytics and machine learning to provide insight and enable a higher level of automation, no longer does IT Ops need to depend extensively on human operators for the management tasks that modern infrastructure and software require.

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LinkedIn Automates All of the Easy Things, and Makes all of the Hard Things Easy

Hear LinkedIn’s senior SRE, Todd Palino, share how the company continually improves the state of its infrastructure, so that the developers who are rolling out applications have a framework that they can do it within, and they can do it safely. LinkedIn currently generates over 50 terabytes a day of unique metrics on applications. No human is going to look at 50 terabytes a day of data and get anything useful out of it, so LinkedIn relies on systems give them some useful signal out of all that noise. By moving down the road of machine learning, LinkedIn can now do anomaly detection using machine learning models.

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TrueSight: Cerner's Goals for Capacity Management

Justin Martin, lead of capacity management team at Cerner, talks about his goals for the capacity management team – staying ahead of the business needs.

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TrueSight: BizOps for Capacity Management

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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News

New collaboration builds upon EfficiencyIT’s long-established heritage of partnership with world-leading technology providers.
NATO-backed British cybersecurity startup scales up with channel-only sales model and appoints industry veteran to lead transition.
Ekinops has introduced its new PM_800FR04 pluggable module for the Ekinops360 WDM optical transport system based on its FlexRate™ technology. With the market for 800G transport reaching critical mass,...
Multi-tenant solution helps drive cloud adoption among SMEs, with expanded capabilities for streamlined Windows 365 management.

Expert Opinions

By Will Larcombe, co-founder and director of Stellarmann.
By Jim Downey, Senior Product Marketing Manager, F5.
ALSO Cloud UK discusses how managed services providers can continue to adapt to meet modern client needs and marketplace challenges.
By Ian Anderson; Senior Director, Partner Sales, EMEA, Park Place Technologies.