Digitalisation World

Customer service plus social media equals `impatience’.

Published in Cloud + MS Infrastructure

A survey conducted for KANA Software by Omnibus Research shows that social media tools, mobile phones and cloud services are combining to give consumers the tools needed to both quickly get impatient about poor customer service, and give public vent to their opinions and feelings

Published in Cloud + MS Infrastructure Storage

Express Metrix has decided to give away a sawn-off version of its enterprise SAM solution, aimed at helping SMBs and larger enterprises test for underpaid and overpaid software licences before finding out the hard way with a software audit

Big business fails to get to grips with big data, says KPMG

An overwhelming majority of senior executives across the world’s largest organisations accept that their long-term business success will be based on understanding the growing amount of data at their disposal - yet despite recognising its value, fewer than 1 in 10 believe they are in a position to make use of the information they have on customer preferences, behaviour and demands.

Published in Cloud + MS Colocation/Hosting Data Analytics DC Facilities + Colo Design + Optimisation Infrastructure Platform Security Software Storage + Servers Storage Technology

Provides invaluable insights before moving to cloud.

Published in Cloud + MS Colocation/Hosting Data Analytics DC Facilities + Colo Design + Optimisation Infrastructure Platform Security Software Storage + Servers Storage Technology

Cloud Industry Forum Code of Practice boosts CSP’s customer credentials.

Published in Cloud + MS Colocation/Hosting DC Facilities + Colo Design + Optimisation

Online 50, the Sage 50 accounts online specialist, has chosen a private suite in the central London co-location data centre, City Lifeline to securely operate its most critical operations, involving the financial data of thousands of companies across the world.