Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is still a universal concern, finds new research.

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“Match Insights – Powered by Oracle Cloud” to deliver groundbreaking football match...
Offering combines intelligence with experience scores to deliver superior system performance, boost...
Qlik is partnering with Nationwide Building Society to support the organisation’s technology and...
Investments in cloud and data set to grow as data sharing and data governance top the list of UK...
Leading sports betting brand turns to wire data analytics to improve network and application...
Customers will be able to turn insights into action at scale by searching for data in cloud data...
Latest Video

How to Turn Data into Business Value

Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.

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