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Evolving from an hourly-fee based break/fix (B/F) service model to one that includes a managed services (MS) recurring-revenue model provides benefits to both IT Service Providers (ITSPs) and their clients. Len DiCostanzo, SVP, Community and Business Development, outlines five basic steps to creating a customisable pricing framework designed to optimise profitability in Autotask Corporation’s new Smart IT Guide™: 5 Steps to Pricing Managed Services.
Read MoreComputer security expert issues warning, in light of celebrity picture leaks.
Read MoreElitetele.com has introduced a suite of unified threat management (UTM) solutions, including next generation firewalls, for IT teams struggling to secure a rapidly-evolving IT landscape.
Read MoreBlue Coat Systems, Inc. says that 71 percent of hostnames appeared for just 24 hours. While the majority of these “One-Day Wonders” are the backbone for how Internet content is shared and delivered, the sheer volume provides cover for malicious activity, including communication to infected systems.
Read MoreG-Cloud services underpin the council’s move to new ICT delivery model to support £90m cost saving programme.
Read MoreBy Campbell Williams, group strategy and marketing director at Six Degrees Group.
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Marc Chemin, Global Insights & Data Consulting Leader, shares his view on how our clients can exploit big data and analytics to enhance organizational revenues, customer satisfaction and business processes.
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