Digital Business

Soldo boosts secure transactions and customer satisfaction

Published in AI Digital Business

Continuous runtime application security helps leading fintech company to reduce time spent detecting and remediating critical software vulnerabilities from days to minutes.

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Half of young tech workers have had negative industry experiences

Published in Digital Business

Businesses must prioritise fostering an inclusive company culture in order to improve the professional experiences of young tech workers from underrepresented groups, new research has found.

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BSH Home Appliances Group chooses Twilio

Published in Digital Business

BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organisation. Deloitte Consulting Spain is a consulting partner and advisor for this project to help roll out Twilio Flex in several regions, tightly integrating the cloud-based service solution within their customer care journey serving the needs of its customers worldwide.

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HCLTech to supercharge New York Giants and New York Jets fan experiences

Published in Digital Business

$11.8 billion tech services company named the official digital transformation partner of MetLife Stadium, Jets and Giants.

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Customer frustration over chatbots as companies fail to test accessibility for vulnerable customers

Published in AI Digital Business

New report finds that AI-enabled chatbots are the least satisfying customer experience and most likely to cause annoyance.

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Circular Computing launches Remanufacturing-as-a-Service

Published in Digital Business

Sustainability focused tech disruptor launches ‘as-a-service’ model to tackle e-waste crisis head on.

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Claranet allows Sift to keep pace with technological advancements

The result - better customer service.

Innovation constrained by lack of support, budget and skills

Survey shows organisations plan to overcome stakeholder skepticism and resource shortages with...

IBM introduces ‘breakthrough’ Hybrid Cloud and AI capabilities

IBM announces advances in artificial intelligence (AI), hybrid cloud, and quantum computing at the...

Blend is best

50% of consumers want blend of technology and human input in retail experience.

Digital disruptors do best!

New JDA and RSR survey compares disruptive and non-disruptive retailers, revealing surprising...

Public sector embraces GenAI

GenAI is expected to improve productivity, efficiency, and automation, with long-term ROI for ...

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Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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