Digitalisation World

Decentralised IT comes under scrutiny

Published in Cloud Cloud + MS Digital Business

ManageEngine has published the findings of its latest research. It found that almost all organisations globally (94%) are on the path to decentralisation of IT. In stark contrast, however, almost a third (31%) of companies in the UK have no plans to decentralise IT.

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Modern business communications required to support hybrid work

Published in Digital Business Networks + Telecoms

Mitel has shared the findings of a business communications research survey conducted by analyst research firm Techaisle, which unveils crucial insights into the wide-ranging needs of organisations seeking to modernise their business communications to support hybrid work.

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Microsoft unveils new research and technology to bridge the disconnect between leaders and employees

Published in Digital Business

Microsoft expands Microsoft Viva platform to connect employees to company culture, business goals and one another.

NEWS

3 out of 4 of European businesses have invested in AI for CX

Published in AI Digital Business

75% of business executives are using artificial intelligence for customer experience (AI for CX), but only 20% of business executives rate their own contact centre as delivering industry leading CX, according to latest research by Davies Hickman for Odigo, a leading global provider of Contact Centre as a Service (CCaaS) solutions. The findings also reveal European executives see investing in cloud and AI as becoming central to CX strategy.

NEWS