Digitalisation World

The human touch - still valued

Published in Digital Business

Four out of five prefer that human customer service interactions remain a part of customer service.

Published in Digital Business

Research reveals majority of public sector executives see digital transformation as the biggest challenge of the coming year, but fail to prioritise cloud initiatives.

NEWS

Critical IT events cost millions

Published in Datacentre + Network Security Digital Business Networking Platform Server Technology Software Storage Technology

Splunk has published the results of new research in a report titled “Masters of Machines III—Mitigating the Impact of Critical IT Events”, from analyst firm Quocirca. Findings show that the average European organisation loses millions of pounds/euros every year from an average of three critical IT events (CIE) per month (36 per year), with each CIE costing on average ˆ115,034/?88,488. A CIE occurs when a business application or infrastructure is down or has a malfunction....

NEWS

IT leaders must shadow their business more closely to reduce Shadow IT

Published in Colocation/Hosting Digital Business Platform

Communication, awareness and flexibility key to reducing Shadow IT risk.

Published in Digital Business

PwC will distribute InvestCloud’s Digital Applet Platform globally using patented Programs-Writing-Programs (PWP) technology.

Published in Digital Business Infrastructure Platform

Wipro has signed a definitive agreement to acquire Appirio, a global cloud services company that creates next generation worker and customer experiences for a purchase consideration of USD 500 Million.