Tuesday, 23rd July 2019
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The Top Reason Most IT Organisations Can’t Quickly Resolve Critical Incidents

Most organisations today are digital businesses. In other words, they rely on electronic processes to run their core business. Digital processes dramatically streamline and enable more accurate and often higher quality operations. However, they also create major disruptions when there are problems with the applications or systems running these processes – or the Internet or corporate network enabling them. In other words, they are the source of critical events that become incidents requiring IT...

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How Financial Services Businesses Can Build an Effective Data Quality Approach

Many financial services organisations today fail to implement effective data quality and risk management policies. Generally, they validate and cleanse the data they receive first before distributing it more widely. Typically, their overriding focus day-to-day is on ensuring downstream systems do not receive erroneous data. By Boyke Baboelal, Director – Data Services at Asset Control.

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Asset Performance Management: Into a new era of organisational memory

Jim Stuart, SVP Digital at Lloyd’s Register, outlines current and future challenges for asset owners and operators in the energy and marine industries and how technology will change the way knowledge is captured, stored and used across organisations for the better.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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