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New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.
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New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.
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New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.
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SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.
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The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across multiple departments to help employees faster.
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New runtime environment vulnerability analytics and support for the Go programming language position Dynatrace as the only solution that provides real-time visibility and analysis across the entire application stack.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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