Digitalisation World

Manchester Airports Group selects ServiceNow

Published in AI IT Management + Service

Manchester Airports Group (MAG), the largest UK airport operator, partners with ServiceNow to transform its onboarding process for colleagues across its three airport locations.

NEWS

Kyndryl introduces new platform, Kyndryl Bridge

Published in AI IT Management + Service

Platform brings transparency, order, and greater access to the latest technology innovations for customers.

NEWS

ServiceNow unveils the Now Platform Tokyo release

Published in IT Management + Service

Latest Now Platform update includes features that empower people to do their best work, create seamless experiences, and accelerate innovation at scale.

NEWS

Riverbed launches Alluvio IQ Unified Observability Service

Published in AI IT Management + Service

New cloud-native, SaaS-delivered service to help IT teams address the challenges caused by today’s complex IT environments, resource constraints, and data silos through AI and machine learning.

NEWS

Rising customer expectations makes “exceptional” the new service baseline

Published in AI Digital Business IT Management + Service

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

NEWS

Two-thirds of European SMBs yet to fully optimise their business for hybrid working

Published in AI Digital Business IT Management + Service

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

Manchester Airports Group selects ServiceNow

Kyndryl introduces new platform, Kyndryl Bridge

ServiceNow unveils the Now Platform Tokyo release

Riverbed launches Alluvio IQ Unified Observability Service

Rising customer expectations makes “exceptional” the new service baseline

Two-thirds of European SMBs yet to fully optimise their business for hybrid working

Cisco expands Full-Stack Observability Ecosystem

BMC to acquire Compuware

ManageEngine launches RMM Central

TELUS and RingCentral integrate AI capabilities into Business Connect

Arrow Electronics and Puppet announce exclusive EMEA distribution agreement

Renaissance partners with TP-Link for enhanced networking solutions in Ireland

Latest Video

Stephane Zantain on Customer Engagement