Interoute has completed ISO 20000 certification across its Prague Operations Centre and Amsterdam, Berlin and Geneva Data Centre operations. The comprehensive scope of the ISO 20000 certification aligns to ITIL service management industry best practices applied to Interoute's Unified Computing. The certification represents a significant milestone in Interoute’s continued efforts to provide quality and secure outsourced business technology solutions to the world’s leading organisations.
Conor Ward, Executive Vice President, Enterprise Product & Solutions for Interoute, said: “Interoute has continuously applied ITIL best practices across the organisation, ensuring its service management strategy aligns with our customers’ service excellence objectives. The broad scope of the ISO 20000 management system demonstrates our continued commitment to providing our customers with quality service management. It guarantees that Interoute meets the critical objectives for their outsourced business technology applications."
ISO 20000 represents the accreditation standard for ITIL service management processes, providing an internationally recognised ICT service management standard for corporate quality assurance. Interoute applies ITIL controls across the Unified Computing service management life cycle to ensure quality operations are in line with clearly defined process performance metrics.
The accreditation provides Interoute's customers with verifiable third party audited assurance of quality process controls applied to their critical outsourced business information technology. Interoute strategically manages quality and security through integrated ISO 20000 and ISO 27001 policies and process controls applied across the company's operations and customer solutions.
Craig Williams, Vice President, Customer Service Management for Interoute, stated: "The application of ITIL service management has been present within Interoute since 2008, and used to assure the quality of service management across Interoute's Unified Computing, Unified Connectivity and Unified Communications product portfolio and managed solutions. The extensive range of the ISO 20000 accreditation demonstrates the breadth of our implementation of ITIL service management best practices across our Unified Computing solutions. Customers can make the most of our flexible cost effective services and be protected by the best practice security and risk controls.”
Interoute provides dedicated Service Managers and technical service management resources to ensure customers are supported across the lifecycle of IT services .
