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Under the terms of the agreement, Oncore IT will deliver a range of IT services including help desk support, all end-user device, storage and server management, 24/7 remote monitoring, and maintenance. Furthermore, it will continue to support the technology on board 13 vessels which transport liquefied natural gas. A technical team of four - an IT manager and three engineers - will be based at NYK’s London office, in addition to those staff located at Oncore IT’s network operations centre.
Leo van der Werf, NYK Business Systems Europe’s deputy branch manager, says, “IT support used to be managed by an in-house team, but we moved away from this to work with a third party specialist who are able to support the business with services backed by solid SLAs to guarantee performance.”
