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"After an extensive analysis across thin client options to work with our Citrix environment, NComputing is our partner of choice," said Joe Choti, president and CEO of Tickets.com. "The NComputing N-series exceeded all of our requirements, and today we have a valuable partner whose thin clients technology and also personnel play a key role as we build and maintain reliable ticketing technology for our venue partners and their customers."
NComputing N-series thin clients are ideal for enterprise organizations looking to extend their investments in Citrix XenDesktop, XenApp or VDI-in-a-Box. The technology provides 100 percent of the HDX experience at a fraction of the cost of PCs or other thin client solutions. With full manageability and support, organizations can more cost-effectively extend their Citrix deployments to more users using NComputing technology, enhancing the benefits of desktop virtualization at a lower total cost of ownership.
The demands of high-volume online ticket sales are complex, and Tickets.com sought out a solution to replace a fleet of aging PCs, which required frequent maintenance interruptions for installing new patches, updates and maintaining PCI compliance. Consultants from MTM Technologies determined that Citrix's tight integration with USB ports would support the company's ticket printing requirements. NComputing N-series thin clients were a natural fit because they are purpose-built for Citrix virtualization environments.
Tickets.com initially implemented 100 N-series devices with two Major League Baseball clubs in California. Installation took less than one day and with immediate benefits, the investment was soon expanded. Today, it takes booth ticket sellers only 40 seconds to restart their systems after work has been done to the network, half as long as before, which is critical when patrons are waiting at a ticket window.
"Tickets.com has found success with our thin clients in combination with Citrix XenDesktop for improved systems performance and management," said Dave Burton, vice president, global marketing for NComputing. "Regular software upgrades are streamlined because everything is performed centrally rather than installed and configured on a PC-to-PC basis. A brand closely aligned with a winning customer experience, Tickets.com is invested in new technologies that maintain its superior customer service and support reputation."
