Resolve partners with ITC2

The partnership combines best-in-class technology and services to fuel digital transformation and maximise operational efficiency.

Resolve Systems has formed a partnership with Information Technology Consulting Company (ITC2), an industry leader in Digital Optimization™ and Digital Risk Management™ Practices. Both companies have extensive experience assisting large enterprises and communication service providers with navigating digital transformation, as well as successfully evolving and modernising network and IT operations with best-practice processes and world-class technologies.

As the global pandemic puts digital transformation efforts on fast forward and infrastructure continues to expand exponentially, organisations are accelerating adoption of IT automation and AIOps. Resolve’s industry-leading solutions will complement ITC2’s robust service offerings to advance these initiatives and enable organisations to address today’s unique IT challenges, improve infrastructure resiliency and business continuity, reduce costs, and maximise efficiency.

“Resolve’s platform of automation and AIOps perfectly complements our core services,” said Michael Fisher, President, ITC2. “With a strong industry reputation and shared goals, we are confident that our clients will benefit from our unique partnership as they connect to the world while streamlining tech-integrated business practices. In providing Resolve’s innovative platform as a solution, we’ll take care of the technology, so our clients can focus on their customers.”

Purpose-built to manage rapid infrastructure growth and technical complexity in dynamic, hybrid IT environments, Resolve’s automation and AIOps platform fuels agile, autonomous IT operations. The Resolve platform was recently recognised with a Big Innovation Award for its ability to radically streamline network and IT operations while reducing mean time to resolution (MTTR), accelerating service delivery, and improving network and application performance.

For the last decade, Resolve has helped enterprises transform the way they work by harnessing the power of automation and AIOps to achieve measurable results, including annual savings ranging from more than $15 million in operational costs to improving incident response times by 99%.

"We are thrilled to welcome ITC2 to the Resolve Partner Program. We were immediately impressed with their deep experience successfully delivering digital transformation projects to large enterprises, as well as the impressive outcomes of their engagements," said Vijay Kurkal, CEO, Resolve Systems. “ITC2’s service offerings are a perfect complement to our automation and AIOps products, which fundamentally transform the way organisations approach IT, helping them accelerate digitisation efforts, so they can survive and thrive in the current environment."

Resolve recently expanded its global partner program to bring robust automation and AIOps to new markets and create new partner service offerings. The program combines best-in-class services with Resolve’s technologies to ensure customer success and the fastest time to value.

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