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NEWS
Customer engagement saw dramatic decline across the economy during COVID-19 lockdown

Customer call volumes fall by more than 90% in worst-hit industries, but estate agents experience surge in June.

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NEWS
IT leaders not equipped to handle post-pandemic workplace

Predicted rise in spending on technology as decision makers focus on digital collaboration tools.

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NEWS
Retail workers remain positive

Despite unanticipated challenges, retail workers find new sense of pride as ‘key workers’.

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NEWS
Mindtree partners with Husqvarna Group

Gardening product manufacturer shifts toward product IT operating model to increase agility.

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NEWS
Pandemic speeds up digital transformation efforts by five years or more

Twilio has published the results of a global survey measuring the impact and outlook of the...

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NEWS
Remote work study suggests bosses need more time

While 95% of business leaders are comfortable with employees working remote, 69% said they were not...

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NEWS
Forrester identifies five pandemic-induced trends

Changes in customers’ expectations, digital experiences, work, technology, and business...

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NEWS
Appetite for digital services will swell after lockdown

Consumption of digital services will increase by 27 percent as UK consumers use lockdown to move to...

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NEWS
Vodafone focuses on 'future ready' business attributes

Social responsibility, sustainability and purpose remain essential as consumers demand clearer...

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NEWS
FSCS chooses Capgemini as strategic technology partner

Capgemini has been selected as the strategic technology partner for the Financial Services...

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NEWS
Remote working is here to stay

A Gartner, Inc. survey on June 5 of 127 company leaders, representing HR, Legal and Compliance,...

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NEWS
Boomi's digital blueprint

Boomi has introduced Boomi Blueprint, a framework to ensure that customer’s digital ambitions are...

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NEWS
John Lewis Partnership selects Capgemini

Capgemini has been selected to provide specialist IT application services to support the John Lewis...

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NEWS
Acquia launches Open Digital Experience Platform

Digital experience company Acquia has launched its new Acquia Open Digital Experience Platform...

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NEWS
Global supply chains not delivering on digital

Retailers are overly reliant on spreadsheets and legacy processes, but plan to embrace AI and...

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Videos

Levelling the playing field: Cisco 360 insights for smaller partners

Steven Heinsius, Vice President of Product Management & Marketing EMEA, explains what sets the new Cisco 360 program apart for MSPs. He highlights how it enables outcome-driven managed services and shares...

AI-Enhanced Security and Incident Response for MSPs

In this interview, Dave Baggett, SVP/GM Security Suite at Kaseya, discusses how MSPs can tackle rising complexity, manage vendor sprawl, and stay ahead of high-impact incidents. We explore Kaseya’s unified...

Observability investments on the increase

Joshua Clay, Senior Director Solutions Engineering at Dynatrace, discusses the findings of the company’s ‘The State of Observability Report 2025’, which reveals that while AI adoption is accelerating,...

“Paranoid” Security, AI Risks, and the Future of MSSPs

Martin Jakobsen, Founder and Director of Cybanetix, explains how his team takes a “paranoid” security approach, using AI, automation, and analyst training to proactively detect threats. He discusses why...

Expert Opinions

Turning compliance into opportunity

By Linda Kerr, director of marketing, managed services at WatchGuard Technologies.

The Human Factor: Consumer technology suppliers in danger of customer dissatisfaction through AI chatbot use

By Paul Lindsell, Managing Director, MindMetre Research.

Building digital resilience in telecoms

Andrew Winters, executive vice president- managed detection and response from Obrela discusses the telecoms industry’s distinctive cyber threat profile

The enterprise GenAI dilemma: build or buy?

By Chris Ackerson, SVP of Product at AlphaSense.

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