Failing to meet customer expectations

Nearly two-thirds of respondents in the UK (58%) say more work is needed by companies to improve their online experience.

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Majority of businesses missing sales and revenue as a result of inefficient marketing technology

Nearly all respondents cite a lack of maturity in their marketing technology and poor collaboration between CIOs and CMOs as key barriers preventing them delivering great customer experiences.

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NEWS
BBVA selects IPsoft to automate its customer support services

BBVA and IPsofthave form ed a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. 

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Life sciences lag behind with AI

Life science professionals highlight technology and healthcare as collaboration priorities for ensuring successful application of AI.

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Databricks conquers AI dilemma with unified analytics

Despite the allure of artificial intelligence (AI), most enterprises are struggling to succeed with...

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UK enterprises have reached cloud tipping point, but people are greatest barrier to success

A new report from Skytap and 451 Research shows that despite appetite to modernise, 74...

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NetMotion delivers Operational Intelligence Platform for enterprise mobility

Comprehensive visibility across users, networks, applications and devices gives...

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Billon receives EUR 1 million funding from the Polish National Center for Research and Development

Billon, the technology company that has civilised blockchain, has been granted EUR 1 million...

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BMC delivers Cognitive Service Management

End-to-end multi-cloud SaaS offering reinvents traditional ITSM to support container-based...

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NEWS
Half of organisations set for major procurement and supply chain AI investment within two years

However, an independent research study commissioned by Ivalua reveals that poor data quality could...

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For resellers, time is running out

By Peter Olive, CEO, Vortex 6.

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AI is redefining connectivity

Artificial Intelligence (AI) is driving a paradigm shift in how nations prepare for the digital...

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KPMG and Google form digital alliance

New solutions combine Google Cloud’s security and artificial intelligence (AI) leadership with...

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Infosys extends Microsoft alliance

Infosys is expanding its relationship with Microsoft to accelerate the digital transformation of...

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JoveEye launch offers AI & Big Data powered research platform for Business Intelligence

Multi-lingual research and analysis tool offers access to global data in a single platform, for...

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Videos

News and views from the recent DCA-organised Data Centre Transformation 2024 event.
Nicolas Leszczynski, Principal Solution Engineer at Riverbed, discusses the results of the recent Riverbed Global AI & Digital Experience Survey, which finds that organisations are at an inflection point as...
News and views from the recent DCA-organised Data Centre Transformation 2024 event.
Barny Evans, Director of Sustainability and ESG at Turley, explains how the data centre industry can sustainably navigate the energy demands of the AI revolution, discussing innovative approaches to powering...

Expert Opinions

Rob Mackle, Managing Director, EMEA & APAC at Assured Data Protection, discusses the cost and complexity of starting an MSP business.
By Kashif Nazir, Technical Manager at Cloudhouse.