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Proactivity, AI and transparency - the top customer expectations

Andy Venables, CEO at POPX, discusses the findings of a new survey of 250 MSP leaders by POPX, which reveals a significant shift in expectations for MSPs in 2026. Unsurprisingly, security and AI featured heavily as key trends among customers, with demands for a more proactive service, increased customer support, and transparency being essential areas for MSPs to evolve their offerings and client engagement strategies.

Survey reveals AI readiness gap

Nicolas Leszczynski, Principal Solutions Engineer at Riverbed Technology, discusses the findings of...

High optimism for AI in cybersecurity - with human oversight

Dan Schiappa, President of Technology and Services at Arctic Wolf, discusses the results of the...

Some essential strategies to help optimise cybersecurity

Irvin Shillingford - Regional Manager Northern Europe at Hornetsecurity, discusses the results from...

Axians and Nokia partner to deliver next-generation networking solutions

Chris Gilmour, CTO of Axians UK, explains how Axians, the ICT brand of VINCI Energies, and Nokia...

Q-Day - are you ready?

Paul Savill, Global Practice Leader for Network and Edge at Kyndryl. Spends his time helping major...

AI pacesetters likely to increase their business advantage in the near future

Rob Lay, Cisco, discusses the results from the third annual Cisco AI Readiness Index. A small but...

Delivering digital transformation, without the elephant sandwich

Matthew Irish, General Manager, Digital Services at Apogee Corporation, explains how and why many...

General disillusionment with GenAI, but (other) AI can help

Maxime Vermeir, Senior Director of AI Strategy at ABBYY, discusses the results from ABBYY’s State...

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