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Human spirit, strategy, and interaction: fuelling growth and connection in the channel

Nancy Hammervik, Chief Channel Officer at GTIA, shares insights from 40 years in the tech channel. She explains how community, mentorship, and a “member-first” mindset drive real impact in the industry. Nancy also explores AI’s transformative potential, how it can solve business challenges, enhance work-life balance, and create new opportunities for growth and innovation.

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Why collaboration is driving innovation in the future of IT services

Dan Wensley, CEO of the Global Technology Industry Association (GTIA), discusses how MSPs must collaborate as AI adoption accelerates across the industry. He explains why community, peer learning, and open knowledge-sharing are critical to keeping pace with change, helping providers manage risk and continue delivering real value in the evolving IT landscape.

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Beyond generative AI: agentic workflows in the MSP security stack

In this interview, Doni Brass, VP of Products at Guardz, breaks down how Guardz is helping MSPs fight back against increasingly accessible cybercrime with automation, unified tools, and AI-powered triage. He shares insights on why fragmented security is failing, how MSPs can scale without drowning in complexity, and how the shift from generative AI to agentic, autonomous workflows is reshaping modern cybersecurity.

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AI in action: applying probabilistic thinking to enterprise workflows

Andy MacMillan, CEO of Alteryx, explores how organisations can scale AI effectively by empowering business analysts to work with data and probabilistic insights. He discusses building trust in AI outputs and integrating generative AI into workflows. He also highlights modernising legacy systems while keeping processes both visible and auditable.

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From optional to essential: why email authentication is now a business priority

In this conversation, Mike Anderson, Global Channels Director at EasyDMARC, explains why DMARC has shifted from an optional best practice to a critical requirement for modern organisations. He shares how EasyDMARC helps MSPs simplify complex email authentication, improve deliverability, and turn domain security into a scalable, recurring service opportunity.

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Why getting AI right matters more than getting there first: lessons in automation culture and service delivery

In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the realities of embedding AI into a services business. From 'fail fast' experimentation and internal testing to the impact on employee morale, client experience, and collaboration, they share how Integris is balancing innovation with human expertise.

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From firefighting to frameworks: Helping MSPs scale with operational maturity

In this interview, Devang Mehta, Co-Founder & Director of Operations and Customer Success at Infrassist, explains how MSPs can move beyond reactive operations to build structured, scalable frameworks for growth. He shares how automation frees engineers to focus on higher-value strategic initiatives that drive customer success and long-term growth.

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The rise of multi-signal MDR in the age of tool sprawl and identity-driven threats

In this interview, Phil Skelton, Senior Director of International Sales at eSentire, explores why modern defence demands multi-signal MDR that correlates identity, endpoint, cloud, network, and vulnerability data to stop full attack chains. From alert fatigue and tool sprawl to agentic AI-powered investigations and partner co-delivery models, Phil shares how eSentire is reshaping MDR around measurable business outcomes.

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Why Proactive Cybersecurity Is Non-Negotiable for MSPs

In this conversation, ESET UK Country Manager, Matt Knell, discusses why MSPs must move beyond basic endpoint protection and adopt a layered, proactive security approach. He shares practical insights on MDR adoption, addressing skills gaps, and how MSPs can turn cybersecurity into a trust-building, revenue-driving service.

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Agentic AI, Data Security and Enterprise Productivity in 2026

Softcat’s Dean Gardner (Technology Director) and Adam Harding (Head of OCTO) unpack the findings of the organisation's latest Business Tech Report. From agentic AI and ransomware resilience to sustainability and geopolitics, they reveal what will truly define technology decisions in 2026. https://www.softcat.com/content-hub/business-tech-report-2025

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Small Businesses at Risk from Cybersecurity Threats

Dor Eisner, Co-Founder and CEO of Guardz, shares insights from the latest Cybersecurity SMB Report. He discusses the evolving threat landscape, including the impact of AI and automation, and why smaller businesses are increasingly at risk. Dor offers practical advice for SMBs looking to strengthen their cybersecurity posture in today’s rapidly changing environment.

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Sustainability and advanced storage performance go hand in hand

Eric Herzog, Chief Marketing Officer at Infinidat, outlines how and why Infinidat has seen outstanding success with the launch of the InfiniBox® G4 Family, creating a new foundation for the future with enterprise storage solutions that perform up to 2.5X better than the previous generation. He also explains how the family marks a clear step towards creating enterprise storage solutions that operate at the intersection of environmental responsibility while also ensuring a sustained business advantage.

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MSPs stand at a once-in-a-generation crossroads

Jim Lippie, Chief Product Officer, Kaseya, discusses the recent Kaseya DattoCon 2025 conference, where the company unveiled its latest innovations and previewed its next generation cyber resilience and digital workforce platforms. Jim explains how these latest innovations provide enterprise-calibre protection at a much lower cost, supporting all types of applications and protecting multiple threat vectors and further strengthen Kaseya’s leadership as the only true end-to-end IT and security platform purpose-built to empower MSPs to achieve faster revenue growth, lower costs and expand margins.

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Enterprise-grade cybersecurity, simplified for SMEs

Richard Jelbert, CEO of Cyberrock, discusses how, in today’s fast-changing digital landscape, businesses of all sizes face relentless cyber threats often without the dedicated resources or in-house expertise to keep up. Cyberrock bridges that gap with a smart, plug-in monitoring device and powerful cloud platform that delivers real-time visibility, AI-driven guidance, and seamless integrations for IT and MSP dashboards. The company’s intelligent AI agent not only detects vulnerabilities and provides instant alerts but also provides step-by-step advice to fix issues or escalate them to an MSP or corporate IT team.

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Stronger together

Trustmarque, a leading technology services partner, and Ultima Business Solutions, a specialist in managed services and automation, have completed their merger. Simon Williams, CEO of the new group explains that, by combining Ultima’s automation and managed services strength with Trustmarque’s deep technical heritage and professional services expertise, the organisation is uniquely positioned to help its customers cut through that complexity to unlock tangible value today and in the future. IT leaders are telling us their estates have become more complex, and that creates real barriers to maximising innovation and growth. Responding to this demand requires partners remain attuned to these shifts and adapt with the right expertise.

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News

Enhancing trust in digital transactions with DigiCert's document trust manager

DigiCert updates its Document Trust Manager to support document security and global compliance as digital document use and AI-related risks increase.

Heimdal partners with Elovade as Nordic distributor for cybersecurity solutions

Heimdal appoints Elovade to enhance cybersecurity accessibility in the Nordics, offering streamlined channel support.

MCIM and autoLOTO introduce digital safety management for AI/HPC facilities

MCIM teams up with autoLOTO, aiming to enhance safety, governance, and operational intelligence in AI/HPC infrastructure

Teleport introduces Beams for AI agent security

Teleport reveals Beams, a runtime designed to provide secure, isolated environments and managed identity for AI agents in production infrastructure.

Expert Opinions

How MSPs can strengthen security through firewall modernisation

By Sam Manjarres, Director of Product Marketing at WatchGuard Technologies.

Supporting MSPs to navigate the evolving ICT Channel

Insights from Louise Purdie, Head of Indirect at Abzorb.

The true cost of cyber downtime: a UK board-level briefing

By Sean Tilley, Senior Sales Director EMEA at 11:11 Systems.

The Fourth Utility: Why Every Country Needs a Data Centre Strategy

By James Rogers Jones, Head of Sustainable Development, BCS Consultancy.

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