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Delivering an optimised digital customer experience

Emily Bristow, SVP Global Head of Professional Services at SS&C Blue Prism, discusses the use of both automation and artificial intelligence (AI) technology solutions to enhance the digital customer experience. She shares some great insights as to the way in which these technologies can help to optimise customer interactions, emphasising that these solutions are primarily designed to augment, rather than replace, human experience.

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Mastering data complexities

Erast Wortel, Syniti’s new vice president, go-to-market for EMEA North, shares some great insights and advice on data management challenges and opportunities – topics discussed include data quality, data lakes and swamps, data governance, data migration and master data management – with some great customer examples along the way.

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AI adds to sustainability pressures on the data centre

Gisli Kr., Chief Sales Officer at AtNorth. discusses the carbon footprint AI explosion, suggesting that finding the right sustainable data centre to host these AI applications can help contribute to the circular economy. He also provides updates on the company’s third Icelandic data centre, some new hires, and record revenue levels – which in part can be contributed to atNorth’s strong sustainability credentials.

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Building a sustainable digital economy - setting the scene

Max Schulze, Founder of the Sustainable Digital Infrastructure Alliance, explains why the organisation is transforming into a global think tank, before discussing the current digital transformation landscape – the good, the bad and the ugly! As ever, he shares some great insights as to what needs to happen to ensure that sustainability is front and centre of the digital world.

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Simple, efficient and fast file management

Jimmy Tam, CEO of Peer Software, discusses the need for modern file management and orchestration solutions to be able to meet today’s digital data demands. He explains the essential technology components of an active/active high availability system and the benefits it provides end users.

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UEC to focus on high-performance networking

Eric Eppe, Head of Portfolio & Strategy, HPC/AI/Quantum at Eviden, Atos Group and also the UEC Secretary, discusses the formation of the Ultra Ethernet Consortium to deliver on Ethernet-based open, interoperable, high-performance full-communications stack architecture to meet the growing network demands of AI & HPC at scale.

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High-tech innovation - making access easier

Xavier Gaillard, Milexia CEO, outlines the company’s very ambitious growth target to double sales over five years, explaining how this will be achieved through a mixture of acquisitions, partnership development and the introduction of new technology solutions and services. Xavier also provides some insight as to how Milexia is helping the semiconductor industry supply chain adjust to life post-Covid.

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An object lesson in storage

Enrico Signoretti, VP Product & Partnerships, Cubbit, explains the company’s DS3 geo-distributed storage solution, provides some background on how the company is developing its presence in then market, and talks of a new technology solution arriving this autumn.

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Automation key to cybersecurity success

Steven Wood, Director, Solution Consulting (EMEA, APAC), OpenText Cybersecurity, provides some brilliant insights into what actually happens during a security breach, how organisations can address the pain points of skills shortages and the need to consolidate security solutions, and explains how OpenText’s cybersecurity platform provides MSPs and MSSPs with a great opportunity to help end users optimise their cyber resilience strategies.

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Expert Opinion Series - Episode 1 - DCS Talks to Centiel

In the first of a series of interviews with leading industry experts, David Bond, from our series sponsor company, Centiel, shares valuable thoughts on and insights into current data centre industry challenges and opportunities – with sustainability and skills very much the focus. He also reveals what keeps him busy away from the workplace.

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Doers, dabblers and dawdlers – a digital transformation snapshot

Lori MacVittie, F5 Distinguished Engineer, discusses the findings of the company’s inaugural Digital Maturity Index, which looks at the ways in which organisations have, or have not as yet, embraced the technologies and processes required to implement a successful digital transformation strategy. The Index identifies doers, dabblers and dawdlers, at varying stages of their digital journeys, identifying what distinguishes each group, but also some common challenges which still remain.

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Business Email Compromise – time to act?

John Wilson, Senior Fellow, Threat Research at Fortra, discusses the company’s recent 2023 report on Business Email Compromise (BEC) Trends, warning of the dangers of email impersonation, payment interception, phishing and hybrid vishing, before going on to explain how businesses can optimise their email security through considered use of technology, training and processes.

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News

Managed service provider Quiss Technology has recruited experienced Business Development Manager Andrew Hawley to its sales team, as it seeks new opportunities within the UK legal sector, a key market for the...
Hannah Birch appointed as Group Managing Director to lead Node4.
A global program design. ed to help MSPs empower nonprofits.
ZutaCore has announced support for the NVIDIA GB200 Grace Blackwell Superchip to enable hyperscalers to harness the massive processing power of the world’s most powerful AI GPU both sustainably and...

Expert Opinions

By David Higgins, Senior Director, Field Technology Office at CyberArk.
By Ozgur Duzgunoglu, Design and Engineering Director, Telehouse Europe.
Gordon Johnson, Senior CFD Manager at Subzero Engineering, addresses the potential risk of data centers becoming stranded assets due to their power-intensive nature. As data centers increasingly handle...